At Homerton Florist, we are passionate about delivering beautiful, fresh flowers to every customer in the Homerton area. We understand the importance of quality and strive to maintain our reputation as a trusted local florist for households and businesses nearby. Our Fresh Flowers Guarantee ensures you always receive the best blooms, and we are here to make things right if your experience falls short of expectations.
We guarantee the freshness of all our flowers for a minimum of 5 days from delivery, provided they are cared for as instructed. If you believe your flowers have not met this standard, please let us know as soon as possible so we can address your concerns. Quality and satisfaction are our top priorities, and this guarantee underpins every bouquet we deliver in the Homerton community.
Despite our careful selection and packaging process, on rare occasions, your flowers may arrive damaged due to transit conditions. If your flowers or arrangements are received in damaged condition, please report the issue to us within 24 hours of delivery. To assist a prompt resolution, we ask that you provide a clear photo of the damaged flowers in their original packaging. This will help us assess the situation and provide the best possible solution.
Your satisfaction is very important to us. If your order falls short of our freshness guarantee, or if your flowers arrive damaged, you may be eligible for a full refund or a replacement bouquet. We handle each case individually to ensure a fair and positive outcome.
We kindly ask customers to contact us within 3 days of receiving their delivery for any claims related to damage or freshness. Reports made outside this timescale may not be eligible for refund or replacement.
Your trust and satisfaction are the foundations of our business. Should you have any reason to complain about your flowers or your shopping experience, please contact us within 5 days of delivery. We treat all complaints with the utmost seriousness and aim to resolve them swiftly and fairly. Please provide relevant details, including your order reference and a description of the issue, to help us assist you more efficiently.
We acknowledge all complaints within two working days and strive to resolve them completely within five working days. We always aim to learn and improve from your feedback, ensuring better service for the whole Homerton community.
As a proud local business, Homerton Florist delivers not just flowers but also peace of mind, knowing you are cared for before, during, and after the sale. We are honoured to serve the people and businesses of Homerton and look forward to bringing you exceptional floral experiences time after time.
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