Welcome to Homerton Florist. These Terms and Conditions govern your use of our online shop for flower delivery services in Homerton and the surrounding areas. By placing an order with us, you agree to be legally bound by these Terms and Conditions. Please read them carefully before placing your order.
Ordering flowers online from Homerton Florist is simple. You can browse our collection of bouquets and arrangements, and make your selections through our website. To finalise your order, you will need to provide the recipient’s details, your own contact information, and complete payment via our approved payment methods. Orders cannot be processed until full payment is received.
Once your order is completed, you will receive an order confirmation number and a summary of your order details. Please check this confirmation carefully and notify us promptly of any errors. Failure to provide accurate information may result in delays or undelivered orders, for which Homerton Florist cannot be held responsible.
If the product you ordered is temporarily or permanently unavailable, we will inform you as soon as possible. In such cases, you may choose to either accept an alternative product of equal or greater value, wait until the item is available, or cancel your order.
Homerton Florist offers online flower delivery throughout Homerton and neighbouring areas. Delivery dates and times are subject to availability and are specified during the checkout process. While we make every effort to ensure your flowers arrive on the requested date, we cannot guarantee specific delivery times. Deliveries are generally carried out during normal business hours, and exact timings may vary depending on order volumes, weather, and unforeseen circumstances.
For same-day delivery, orders must be placed before the cut-off time displayed on our website. Orders received after this cut-off may be delivered the next working day. If no one is present at the delivery address, we may, at our discretion, leave the flowers with a neighbour or in a secure location, or return them to our shop for collection or re-delivery at an additional charge. Delivery will be deemed fulfilled once delivered as per these arrangements.
Due to seasonal availability and the freshness of our products, it may be necessary on rare occasions to substitute certain flowers, sundries, or packaging. Any substitutions will be of equal or higher value and similar style to your chosen item. We endeavour to ensure that the overall look, size, and feel of your bouquet or arrangement is maintained. Where possible, we will contact you to discuss any significant substitutions required.
All prices displayed on the Homerton Florist website are in pounds sterling and include VAT where applicable. Delivery charges are listed separately and are clearly indicated at checkout before you confirm your order. We reserve the right to change prices at any time; however, any price changes will not affect orders which have already been confirmed.
We accept payment by most major credit and debit cards. Payment in full is required at the time of ordering. If for any reason your payment is not authorised, your order will not be processed and you will be notified accordingly. Homerton Florist is not responsible for any bank charges or other fees incurred as a result of your chosen payment method.
All transactions are processed securely, and your payment details are encrypted for your protection. We do not store your card information once your payment has been processed.
If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations or amendments can only be made where the request is received before your order has been prepared or dispatched. Once the item has been processed for delivery or delivered, amendments and cancellations will not be possible.
If your cancellation or amendment is accepted, we will issue a refund to your original payment method. Please allow up to five working days for refunds to be processed. Any goods which have been personalised, customised or made to order cannot be cancelled once preparation has commenced.
Your satisfaction is important to us. If you are not happy with your order or the service you have received, please contact us within 24 hours of delivery. We require photographic evidence of the flowers so we can investigate and address your concerns. Where complaints are deemed valid, at our discretion, we may offer a replacement, partial refund, or full refund as appropriate. This does not affect your statutory rights.
Returns of perishable goods such as flowers are not normally accepted unless the goods are proven to be faulty or not as described.
Homerton Florist shall not be liable for any delay or failure to deliver orders where the cause is beyond our reasonable control, including but not limited to adverse weather conditions, acts of God, strikes, or third-party delivery failures. Our liability in connection with any product purchased through us is strictly limited to the purchase price of that product.
Homerton Florist is not responsible for consequences arising from incorrect or incomplete delivery instructions provided by the customer. We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, emotional distress, or reputational damage, arising from our service or product delivery.
We respect your privacy and are committed to protecting your personal information. All personal data is handled in accordance with current UK data protection legislation and our privacy policy, which can be reviewed on our website. Your information will only be used for the purpose of processing and fulfilling your order, and will not be shared with third parties other than those involved in delivering your order.
All content on our website, including images, text, product descriptions, and branding, is the intellectual property of Homerton Florist or its licensors and may not be reproduced or used without our explicit written consent.
We reserve the right to update these Terms and Conditions at any time to reflect changes in our business or legal obligations. Any changes will be posted on our website, and your continued use of our services after changes are made will be taken as acceptance of the new Terms.
It is your responsibility to review these Terms periodically for any updates. The version published on our website at the time of order will apply to your order.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with orders, deliveries, or these Terms shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions or concerns about your flower order or these Terms and Conditions, please contact our customer service team. We are available to assist you during our regular business hours. Your satisfaction is our priority, and we will do our best to resolve any queries promptly and satisfactorily.
These Terms and Conditions apply to all customers ordering flower delivery services in Homerton and the surrounding areas via our online shop.
Thank you for choosing Homerton Florist for your online flower delivery in Homerton and beyond. We look forward to serving you with beautiful fresh flowers and excellent customer service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Homerton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Homerton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
